Shipping And Delivery
We are trying to make each order to reach you as quickly as possible. email your invoice as soon as payment has been completed.
So that you know what to expect, we provide some general guidelines here, though the timing of delivery of your order may be slightly different to that outlined below.
Delivery methods We currently use Australia Post as Delivery Partner to deliver your parcel safely and quickly.
For STANDARD deliveries We use either Australia Post, Fastway, or Couriers Please
For EXPRESS deliveries We usually use Australia Post Express Parcel so your parcel should arrive overnight if you are in the Express Post delivery network, or as quickly as possible if you are outside the network.
If no one is home If no one is home at the time, usually the driver will contact you to confirm the alternative delivery address or will leave a note for you so the parcel can be pickup by you from the nearest Post Office. Please leave your best contact phone number so the driver can confirm delivery time if applicable.
Delivery charges
- Everything except Fishing Rods and Combos are Free Shipping
- Fishing Rods With Small Shipping Charges
- Order more than $99 (Except Fishing Rods, Combos and Bulk Items) will get Free Express Shipping
Delivery time Delivery times usually take between 1 to 6 working days for Australian deliveries and sometimes longer for remote areas. These delivery times relate only to business days, Monday to Friday, and exclude weekends and Australian public holidays. Whilst we make every effort to deliver by the estimated time frame, all dates specified are estimates only. We have aligned ourselves with transport partners who we believe will always do their best to deliver products by the estimated delivery date. We can’t be held liable for loss or damage resulting from late delivery but we will do our best to help you in these circumstances.
Shipping Confirmation We will notify you of the status of your order by email within 24hrs (next business day), to let you know how your order is progressing, or when it has been shipped. In cases where we have run out of a particular item, we will contact you by email or phone withing 8 hours of purchase to discuss your order if we cannot dispatch the item to you within 1 business day.
If your order is sent by courier, they will email you the delivery details including an estimated delivery time frame and consignment number, so you can track your delivery online. It will also include any delivery instructions you have provided, eg ‘Please leave parcel behind red pot on porch’. Post Office Box and Parcel Locker address is not accepted by courier.
If your order is sent by Australia Post, it will take between 2-7 business days. There are rare occasions where external factors completely outside of the control of our delivery partners can delay a parcel, despite their best endeavors, so we do ask for your patience and cooperation in these circumstances.
